Overview

It is the mission of The Puyallup Tribal Health Authority (PTHA) to provide quality health care and promote wellness in a culturally appropriate manner.

PTHA offers a broad range of health services – including medical, dental, pharmacy, and behavioral health – to eligible American
Indian and Alaska Natives living in Pierce County, Washington.

PTHA was the first ambulatory health clinic in 1976 to enter into a 638 “self-determination” contract with the Indian Health Service. Chartered by the Puyallup Tribe, PTHA has demonstrated commitment to quality through national accreditation by AAAHC and COLA.

Puyallup Tribal Health Authority’s active patient population is over 12,000 American Indians/Alaska Native (AI/AN) individuals, representing more than 200 tribes. PTHA direct services are provided free of charge to all eligible AI/ANs residing in Pierce County. This includes comprehensive pharmaceutical services for their patient and retail pharmacy Drug Formulary.

“PTHA’s original way of doing Will Call was in no way up to their increased patient demand. This meant an overworked pharmacy team, dramatic increases in hand-out errors and insufficient inventory controls. They tasked the PickPoint Team to improve their operations on every level and that’s what we did!”

—Kevin Delaney, Vice President, PickPoint^®

Solution

It is with these challenges in mind that Puyallup Tribal Health Authority made the move to the PickPoint® Will Call System with Improvements in the following areas to be expected and quantified:

Patient Experience

• Enhanced patient safety by eliminating handout errors
• Minimize visible PHI
• Significantly reduced wait times
• Maximize Will Call foot print and appearance

Pharmacy Operations

• Increase productivity and streamline workflow
• Increase compliance rates
• Reduce hand-out errors
• Reduce return-to-stock
• Improve inventory management

Systems Provider

• Turnkey system including planning, installation, training and ongoing support
• No-delay order and reorder of consumables
• Time-tested and history of performance and results
• Easy to use for employees, minimal training required
• Extremely low maintenance

Tested & Approved

While the concept of the PickPoint® Light-Guided Will Call system was a simple decision for PTHA, picking a proven partner was an even easier one! Thanks to the PickPoint®Will Call System proven track record of success, it has delivered vastly improved pharmaceutical care worldwide including other IHS Health Centers.

“Knowing that PickPoint’s Will Call System delivered over 1,000,000 prescriptions per day over a diverse number of pharmacy types definitely increased PTHA’s confidence in their decision to make the switch. ”

—Todd Miller, Director of Sales, PickPoint^®

• Joint Commission and HIPAA-compliant
• Meets the Same Standard of Care
• Available on ECAT
• DoD Certified Security Protocols
• Interface Agnostic
• SOC 2 Type 2 Compliance
• In use by Over 140 Sites Worldwide

Service & Support

PTHA required a partner who would be there every step of the way – including system planning, delivery, installation, training, and ongoing support. PickPoint® exceeded expectations and delivered the entire Will Call systems in record time—allowing the PTHA to continue pharmacy operations without any delay or interruption in services!

“The entire PTHA pharmacy staff was trained, tested, and confident on day one!”

— Marca Graves, Business Manager, PickPoint^®