Overview

Denver Health is dedicated to providing compassionate, mission-driven healthcare to the residents of Denver and Colorado. As a cornerstone of the community, it prides itself on its nationally recognized team and exceptional patient outcomes.

It’s pharmacies ensure safe and high-quality medication delivery across all patient care facets. Serving nearly 25% of Denver’s population annually, Denver Health offers critical hospital, emergency, and pharmaceutical services.

The organization focuses on special populations facing challenges such as poverty, lack of insurance, pregnancy, substance use, violence, and homelessness. As Colorado’s primary safety-net health system, Denver Health has provided billions in uncompensated care, including over $140 million in 2023 alone.

With ten pharmacy locations throughout Denver—incorporated within Family Health Centers and the main campus—they also offer convenient mail order and delivery services. Pharmacists work closely with healthcare providers on prescription management and coordinate complex medication orders using accessible medical histories.

“Denver Health Pharmacy faced challenges in inventory management and patient care optimization. Our Will Call System streamlines pickup, reduces wait times, and improves efficiency. Our solution improves operations, minimizes errors, and boosts patient satisfaction, transforming healthcare services.”

—Kevin Delaney, Vice President, PickPoint^®

Solution

It is with these challenges in mind that Denver Health Pharmacy made the move to the PickPoint® Will Call System with Improvements in the following areas to be expected and quantified:

Patient Experience

• Enhanced patient safety by eliminating handout errors
• Minimize visible PHI
• Significantly reduced wait times
• Maximize Will Call foot print and appearance

Pharmacy Operations

• Increase productivity and streamline workflow
• Increase compliance rates
• Reduce hand-out errors
• Reduce return-to-stock
• Improve inventory management

Systems Provider

• Turnkey system including planning, installation, training and ongoing support
• No-delay order and reorder of consumables
• Time-tested and history of performance and results
• Easy to use for employees, minimal training required
• Extremely low maintenance

Tested & Approved

While the concept of the PickPoint® Light-Guided Will Call system was a simple decision for Denver Health Pharmacy, picking a proven partner was an even easier one! Thanks to the PickPoint® Will Call System proven track record of success, it has delivered vastly improved pharmaceutical care worldwide including other Regional Health Centers.

PickPoint® Will Call System is Also Trusted by:

• Health Centers & Hospitals
• Retail & Chain Pharmacies
• The Department of Defense
• Veterans Affairs
• Indian Health Service

Client Testimonial

Denver Health Pharmacy required a partner who would be there every step of the way – including system planning, delivery, installation, training, and ongoing support. But don’t take our word for it, just read what they have to say…

“Denver Health has been a proud partner of PickPoint® WCS for over 7 years. This robust solution has been instrumental in our pharmacy operations, enhancing patient care, and improving overall efficiency while providing these key benefits:

Accelerated Prescription Fulfillment:

PickPoint WCS has significantly reduced patient wait times by automating routine tasks and optimizing workflow. The user-friendly interface helps our pharmacy technicians to quickly and accurately locate and process prescriptions for sale.

Enhanced Patient Safety:

The system’s advanced features, such as bar code scanning and automated lighting with multiple color options for easier medication identification, help reduce the risk of medication errors. Additionally, the reporting capabilities provide valuable insights to identify potential issues and improve performance.

Improved Staff Efficiency:

By automating time-consuming tasks, PickPoint® WCS frees up our pharmacy staff to focus on providing personalized patient care, counseling, and addressing complex medication needs.

Enhanced Patient Satisfaction:

The streamlined process and reduced wait times have led to increased patient satisfaction. Our patients appreciate the efficient and accurate service they receive.

We’re grateful for the continued support and innovation from the PickPoint team, and we look forward to many more years of partnership.”

– Marcia Carbia, Program Analyst (IT), Outpatient Pharmacy

 

Transforming Pharmacy Operations: Denver Health Pharmacy’s Success with PickPoint® Centralized Filling and Advanced Software Integration

Overview

Denver Health Pharmacy encompasses twelve independent pharmacies, all efficiently supported by a centralized filling operation. In pursuit of optimization and operational excellence, Denver Health Pharmacy implemented the PickPoint Will Call System Central Fill Software alongside an innovative toting methodology. This strategic decision was aimed at streamlining processes within their pharmacy operations.

Challenge

Before adopting the new system, Denver Health Pharmacy faced challenges related to operational speed, efficiency, error rates, and inventory management. Each of these factors posed risks to both patient satisfaction and the overall effectiveness of their pharmacy services.

Solution

The integration of the PickPoint Will Call System provided Denver Health Pharmacy with a seamless connection to their existing Epic software, facilitating real-time bilateral communication. This integration allowed for immediate updates and coordinated efforts across all twelve pharmacy locations.

Results

The implementation of the new software and methodology yielded significant improvements in various operational aspects:

Increased Speed: The processing times for prescriptions were markedly reduced, enabling faster service for patients.

Enhanced Efficiency: Workflow was optimized, allowing staff to focus on patient care rather than administrative tasks.

Reduced Errors: The system significantly lowered the incidence of errors in prescription filling and handout, contributing to improved patient safety.

Superior Inventory Management: Advanced inventory management features, including return-to-stock alerts, ensured optimal stock levels and minimized waste.

Versatile Communication Options: The system offered a wide array of outbound communication capabilities, improving customer engagement and satisfaction.

Conclusion

The strategic implementation of the PickPoint Will Call System Central Fill Software and toting methodology has proven to be transformative for Denver Health Pharmacy. Immediate benefits have been realized across speed, efficiency, error reduction, and inventory management, ultimately enhancing the quality of service provided to patients. This case study serves as a testament to the importance of innovative solutions in modern pharmacy operations.